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> Returning goods > Missing items > Damaged Goods > Refunds Returning goods If for any reason you have to return goods, please notify our Customer Services department before posting the goods back to us. Please include with your returned goods your full name and address, with invoice and customer reference number if possible. Please refer to the bottom of this page for our contact details.Missing Items If your goods have arrived and you believe there are missing items, please contact Customer Services within 3 working days of receiving your order and we will be happy to assist.Damaged Goods If your goods arrived damaged or there is a discrepancy, please contact Customer Services within 3 working days of receiving the goods, and we will (at your preference) either exchange, replace or refund them. Please refer to the bottom of this page for our contact details.Refunds If you are not totally satisfied with your goods, we will be happy to offer you a refund. Please contact our Customer Services department for further details.Contacting customer services 1. You can email our Customer Service department via our contact form here. 2. You can telephone on +44(0)1684 310099 3. You can write to us at Cytoplan Ltd, Unit 8 Hanley Workshops, Hanley Road, Hanley Swan, Worcester. Worcestershire.WR8 0DX |
Returns & Refunds
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