Delivery & Returns

How do I track my order?

Tracking details will be sent via email once your parcel has been dispatched. You will also be able to track your order by logging into your online account. This only applies to large UK orders sent via our nominated courier. To track your order, please click on the tracking link provided and follow the instructions.

Smaller orders will be sent via Royal Mail, where (unfortunately) no tracking details are available.

Delivery charges explained

For UK-delivered orders that are under £25.00, we charge a nominal postage and packing fee of £1.95.

UK orders above £25.00 are DELIVERED FREE OF CHARGE. Dependent on weight, your order will either be sent by First Class post (Royal Mail) or via our nominated courier. A signature is required on receipt of the goods if delivered by our courier.

Please check all requirements (import taxes, customs regulations etc) regarding deliveries to countries outside the UK. Cytoplan Ltd cannot be held responsible for parcels that do not comply with the import regulations of the desination country.

Overseas delivery

Delivery charges for orders to be delivered to non-UK addresses are calculated by the weight of your order and the delivery country. This is automatically calculated for you in the checkout section of our website when you place an order.

Damaged Goods

Courier-delivered parcels require a signature. If your parcel is visually damaged on arrival, you can refuse the parcel. The goods will then be directly returned to us. You will then need to contact our Customer Services department as soon as possible, and we will (at your preference) either resend your goods or offer you a refund.

On opening your parcel, if you find an item is damaged please contact our Customer Services department within 3 working days of receipt.

  1. You can email our Customer Service department via our contact form here.
  2. You can telephone on +44(0)1684 310099

Late delivery

We cannot guarantee next day delivery, although you should receive your order within 2-3 working days. If you have not received your order within 5 working days, please contact our Customer Services department.

  1. You can email our Customer Service department via our contact form here.
  2. You can telephone on +44(0)1684 310099
  3. You can write to us at Cytoplan Ltd, Unit 8 Hanley Workshops, Hanley Road, Hanley Swan, Worcester. Worcestershire.WR8 0DX

Our couriers

We may, from time to time, change our nominated courier to enable us to give you the best delivery service possible.

Returns Policy

In accordance with your statutory rights you have 14 days from the receipt of your goods to return for a full refund if you change your mind. Please contact us on 01684 310099 or use the contact form here for advice.

If your goods are faulty or there are discrepancies, you have 30 days to return them for a full refund.

Our Policy

In addition to your legal rights we may be able to accept returns after the initial 14-day period, at our discretion. All requests for returns must be discussed with our customer service team before sending any items back.

 

 

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