Terms and Policies 

Terms of use

Please read these Terms of use carefully before using https://www.cytoplan.co.uk/ website operated by Cytoplan Ltd.

Your access to and use of service is conditioned on your acceptance of and compliance with these Terms. These terms apply to all visitors, users and others who access or use the service.

By accessing the service, you agree to be bound by these terms. If you disagree with any part of the terms, you may not access the service.

Information about us

“Cytoplan Ltd.”, “Cytoplan”, “we”, “our” and “us” means Cytoplan Ltd. (Company registration 01493205 England), with registered office at Cytoplan Ltd., Unit 8, Hanley Workshops, Worcestershire, WR8 0DX. Our VAT number is: GB589 5698 49

Accessing our site

There may be times where use of our site is interrupted or unavailable due to maintenance, repair or another technical reason. If this occurs, we will not be liable if the site is unavailable during a period of time.

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. See our cookie policy.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Acceptability of use

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Orders and availability

All orders are subject to acceptance and product availability. Pricing of products are correct at the time of entering information. However, we reserve the right to change prices. You have the right to cancel your order at any time if not totally satisfied within 7 working days after the day you received your goods. You will then be given an unconditional full refund, including any delivery charges. If you wish to cancel your order, please contact our Customer Services department.

Our guarantee

We offer a no-quibble guarantee with all of our goods, should you not be completely satisfied, please contact our Customer Services team by e-mail (customerservices@cytoplan.co.uk).

Privacy Promise

The information you provide will be kept confidential and used to help support your customer relationship with Cytoplan Ltd. Amongst other things, we want to help you find information on our web site quickly and alert you to special offers, updated information and other new products and services from Cytoplan Ltd. No agents or contractors of Cytoplan Ltd will have access to your personal information. We keep your information confidential, in accordance of the British Data Protection Act 1998, and will not use it for any other purpose.&nbsp Feefo are our review generators and are acting on our behalf. They are only permitted to use your data to request a review from you. They will only use your contact details for market research and not use them for any other purpose.

Refund & Exchange policy

In accordance with your statutory rights you have 14 days from the receipt of your goods to return for a full refund if you change your mind. If your goods are faulty or there are discrepancies you have 30 days to return them for a full refund.

Customer complaints

We pride ourselves in the way we look after our customers. If you require assistance, guidance or have a complaint please do not hesitate to contact our Customer Services department. 

Distance selling regulations

The Distance Selling Regulations (DSRs) are the rules that apply if you are selling products or services to consumers without face-to-face contact, and where the consumer has not had an opportunity to examine the goods before buying or to discuss the service in person. Examples of distance selling include selling via: the internet, text message, phone call, fax and interactive TV or mail order. A copy of the regulations can be obtained by the Office of Fair Trading http://www.oft.gov.uk/.

Cookies explained

At Cytoplan Ltd, we primarily use "cookies" to maintain your browsing experience on our web site. These are small pieces of information that are stored by your browser on your computer's hard drive. Our use of this technology does not mean that we automatically know any information about you. Our use of cookies is designed only to provide you with a better experience when using the Cytoplan Ltd web site. We have no desire or intent to infringe on your privacy while using the Cytoplan Ltd web site. Most browsers will automatically accept cookies. However if you are having difficulties you can find below details of how to enable/reset your cookies. Mozilla Firefox (1.5 final release and earlier) Go to the "Tools" menu. Select "Options". Select the "Privacy" icon in the left panel. Check the box corresponding to "Allow sites to set cookies". Click "OK" to save changes. Netscape 7.1/Mozilla 5.0 Select "Preferences" from the Edit menu. Click on the arrow next to "Privacy & Security" in the scrolling window to expand. Under "Privacy & Security", select "Cookies." Select "Enable all cookies". Click "OK". Microsoft Internet Explorer 6.0 & newer Select "Internet Options" from the Tools menu. Click on the "Privacy" tab. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings". Click "OK". Microsoft Internet Explorer 5.x Select "Internet Options" from the Tools menu. Click on the "Security" tab. Click the "Custom Level" button. Scroll down to the "Cookies" section. To enable: Set "Allow cookies that are stored on your computer" to "Enable". Set "Allow per-session cookies" to "Enable". Click "OK". Opera 7.x Select "Preferences" from the Tools-menu. Click the Privacy selection near the bottom left of the window. To enable: Enable cookies checkbox must be checked. Accept all cookies should be selected in the "Normal cookies" drop-down. Click "OK". Safari (all versions) Select "Preferences" from the Safari menu. Click on the Security icon. Under Accept Cookies the "Always" or "Only from sites you navigate to" must be selected. Click "OK". 


The copyright in all material provided on this site is held by Cytoplan Ltd or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Cytoplan Ltd or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. You may not, without Cytoplan Ltd's permission, "mirror" any material contained on this site onto any other server. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. Any unauthorised use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Website links & third-party websites

Cytoplan Ltd has not reviewed and has no control over the content of any other website. Cytoplan Ltd does not endorse, recommend, adopt or necessarily agree with any information on any other website, or the persons or entities controlling any other web site. You may not, without Cytoplan Ltd's prior written consent: copy or use any information on your website; or represent that Cytoplan Ltd endorses your website, company, or its products or services.

Trade Marks

Cytoplan® is the Trade Mark registered to Cytoplan Ltd, Unit 8 Hanley Workshops, Hanley Road, Hanley Swan, Worcester. Worcestershire. WR8 0DX.

Cyber Essentials image/svg+xml image/svg+xml mc_vrt_rgb_pos image/svg+xml 28th anniversary
© Copyright Cytoplan Ltd - (Company Reg No: 01493205)