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Help centre

Browse our FAQs below, to find an answer to our most commonly asked questions.

If you need to contact us, our team is here to help. You can get in touch via our contact form or chat. We aim to respond within 48hrs (mon-fri).

Our Customer Services team will be unavailable from 12:30pm on 22 December until the 2nd of January 2024.

Frequently asked questions

Where is my order?

You will receive email notifications once your order has been despatched, depending on the weight and value of your order, it will either be sent by Royal Mail tracked service or via our nominated courier.

How do I claim rewards?

When you check out and get to the payment page, if you have rewards eligible to be spent the last payment option in the list will be to apply your rewards to your order. No voucher codes or copy-and-pasting required! 

How do I return my products?

Upon receiving your order, if you decide that you no longer need it, you are entitled to return your order within 14 days of receipt. Please contact our customer services team using the form below, and we'll send you a returns label and further instructions.

Customer service support

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Nutritional Advice

Click the button below to get nutritional advice

Live chat

Available  Mon-Fri, 9:00am-5:00pm

Click on the button below to chat to our Customer Services online, or leave a message.


Cytoplan Ltd.
Unit 98B
Blackpole Trading Estate West

01684 310099

*Please note that our response is based on the information you have provided and is for your guidance only. It should not replace a medical consultation. It is important to provide any details of medical conditions, medications, recent test results and age so we can ensure recommendations are appropriate for you. If this information is not provided, we cannot be held responsible. Please note we are limited in the advice that we can give over the phone and if your needs are more complicated, you may be asked to complete a written health questionnaire. We would always recommend you discuss any dietary or supplemental concerns or changes you wish to make with your G.P. Medication should never be discontinued or dosage amended without your G.P.’s prior knowledge and agreement.

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