Delivery information

• Delivery charges
• Order tracking
• Late delivery
• Damaged goods
• Our couriers
• Brexit
• International shipping

Delivery charges

UK orders that are £25.00 or over are DELIVERED FREE OF CHARGE

For UK-delivered orders that are under £25.00, we charge a nominal postage and packing fee of £4.50.

Dependent on weight, your order will either be sent by tracked post (Royal Mail) or via our nominated courier. A signature is required on receipt of the goods if delivered by our courier.

Please check all requirements (import taxes, customs regulations and charges etc) regarding deliveries to countries outside the UK. Cytoplan Ltd cannot be held responsible for parcels that do not comply with the import regulations of the destination country.

Order tracking

Tracking details will be sent via email once your parcel has been dispatched. You will also be able to track your order by logging into your online account. To track your order, please click on the tracking link provided and follow the instructions.

Late delivery

Delivery should take approximately 3-5 working days. However, due to ongoing delivery issues beyond our control, please be aware that your delivery may take up to 10 days to arrive.

You can email our Customer Service department via our contact form here.

You can write to us at Cytoplan Ltd, Unit 98B, Blackpole Trading Estate West, Worcester, WR3 8TJ.

Damaged goods

Courier-delivered parcels require a signature. If your parcel is visually damaged on arrival, you can refuse the parcel. The goods will then be directly returned to us. You will then need to contact our Customer Services department as soon as possible, and we will (at your preference) either resend your goods or offer you a refund. Details of our returns policy are available here.

On opening your parcel, if you find an item is damaged please contact our Customer Services department within 3 working days of receipt.

You can email our Customer Service department via our contact form here.

Our couriers

We may, from time to time, change our nominated courier to enable us to give you the best delivery service possible.

Brexit

The UK left the EU on 31^st January 2020 and a transition period is now in place until 31^st December 2020, while the UK and EU negotiate additional arrangements to trade, business and travel rules. As of 31^st January 2020, we began implementing some changes to our EU deliveries in preparation for the changes coming into force on 31^st December 2020. If you live inside the EU, we will now ask you to provide additional contact information (such as a telephone number or email address) to process the movement of goods cross-border. This additional contact information is required by our third-party courier partners to process orders leaving the UK, under the same conditions as World Zone 1 and 2 packages. Contact information will be requested upon checkout.

International shipping

Please check all requirements (import taxes, customs regulations and charges etc) regarding deliveries to countries outside the UK. Cytoplan Ltd cannot be held responsible for parcels that do not comply with the import regulations of the destination country. 

Delivery charges for orders to be delivered to non-UK addresses are calculated by the weight of your order and the delivery country. This is automatically calculated for you in the checkout section of our website when you place an order.  

Courier-delivered parcels require a signature. Please see the Damaged Goods section of this document for what to do should your parcel be damaged upon delivery.

We cannot guarantee a delivery date for overseas orders. As a guide if you have not received your order within 7-15 working days, please contact our Customer Services department.