- Privacy Promise
- What information do we collect?
- What do we do with the information we collect?
- Who do we share this information with?
- How do we protect your data?
- How can you access the data?
- How can I cancel my account?
- Unsubscribing from Newsletters
- Cookies explained
With your consent the information you provide will be kept confidential and used to help support your customer relationship with Cytoplan Ltd. We use this information to help you navigate our website quickly as well as alerting you to special offers and other new products and services from Cytoplan Ltd. We may share anonymous/anonymised information with third parties, or agents or contractors of Cytoplan Limited. We keep your information confidential, in accordance with the General Data Protection Regulation (GDPR) (EU) 2018 and will not use it for any other purpose.
We recommend reviewing your data protection rights listed on the ICO website (https://ico.org.uk/for-the-public/) for further information. We pride ourselves on our transparency and would be happy to field any queries you may have about how your data is held.
We collect marketing data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
What information do we collect?
If you register, log in or submit information through our website with consent, we will know who you are and your activities when using our website and your contact information will be saved in our systems. We do not hold any payment data.
What do we do with the information we collect?
Once collected we use the data for internal record keeping and keeping you up to date with new products and offers. We will also use the data to improve our services and develop our website.
Who do we share this information with?
We may share your information with third party partners acting on behalf of Cytoplan Ltd. The information will only be used to fulfil a service and all our partners must act in accordance to the regulations of GDPR.
How do we protect your data?
We take great care in protecting your personal data. We have physical, digital, and managerial security processes and measures in place to ensure the utmost security at all times.
Our building and secure areas are access controlled and we are certified ISO27001 which is a widely recognised IT & Security European Standard.
How can you access the data?
As part of the GDPR regulations you have a right to access the information we hold on you. Should you wish to obtain a copy of the information we hold on you, you can do so through our website. Once you are logged into you account, click the link to go to “Your Account Details” in the drop-down list labelled “Your Account”. From here, navigate to the “Privacy Settings”. You should now see a “Download Personal Data” section. Enter your password into the box provided and click “Download”.
If you have any questions about this process and would like to talk to us about it, or you are unable to use the before mentioned process, you can contact our Customer Services department using the contact details found here.
How can I cancel my account?
In accordance with GDPR, you can cancel your account and anonymise your data. To do this, log into your account online, hover your cursor over “Your Account” and click “Your Account Details”. This should take you to your account details. From here, click “Privacy Settings”. On this page you will find the option to anonymise your personal information. This process will anonymise your data held on our website, and within our accounting database, which is SAP Business One. Due to legal requirements, invoices, credit notes & sales orders will remain. A member of the customer services department will also be notified that you have made the request and will double-check the automated process to ensure it has been carried out correctly.
Please note that this action is not reversable. Should you wish to order from us after you have anonymised your data, you will have to sign up for a new account.
Unsubscribing from Newsletters
You may unsubscribe at any time from our postal and email newsletters. To unsubscribe from our postal mailout, just click on the "Your Account" button on the top bar of the website and login into your personal account area. There you will have access to subscribe or unsubscribe from our future postal mailings.
To unsubscribe from our email newsletter, please click the "unsubscribe" link on the footer of all mailings.
We use a 3rd party application called SessionCam to track activity on the site. This information is used to make the user interface easier to navigate. SessionCam takes data privacy very seriously and will never record any Personally Identifiable Information (PII). You can find out more about the privacy and security controls on their Information Security page.
If you would like to opt-out of SessionCam collecting data about how you are using the Cytoplan website you can disable tracking completely by following the below link:
No recording - https://sessioncam.com/opt-out-of-sessioncam-recording/
Alternatively, if you are happy to continue helping to improve our site but are worried about the level of data collected, you can enable masking of all your data by following the below link:
Record but star out data - https://sessioncam.com/opt-out-of-sessioncam-data/
Please be aware that if you clear your cookies, use incognito mode or switch to a different browser, tracking will be enabled again.