FREE DELIVERY FOR ORDERS £25 AND OVER
Order by midday 20th December for Christmas delivery
Xmas last orders 12pm Dec 20
Below you’ll find answers to the most commonly asked questions. If you can’t find the answer you are looking for please contact info@cytoplan.co.uk
I would like to cancel my order
I would like to change my order
There are items missing from my order
Why does my order still say processing?
Can I change my delivery address?
I think I have been charged the wrong price
Can I place an order over the phone?
A product I want is out of stock, can you notify me when it’s back in?
Can I pre-order out of stock products?
How do I return my products?
How much is delivery?
Where is my order?
Can I track my order?
I paid for next day delivery but haven’t received my order
Do you deliver outside the UK?
How much will the custom charges be?
I haven’t received a shipment notification
My items are damaged on delivery
The seal is broken on my brand-new pot
My voucher code isn’t working
I missed the recent promotion; can I get the offer?
I forgot to use my voucher code; can it be applied after I’ve placed my order?
How does the Cytoplan Rewards scheme work?
How do I enroll on the Cytoplan Rewards scheme?
How do I earn rewards?
When do my rewards expire?
How quickly can I use my rewards?
If I make a return, will I lose my rewards?
How do I claim my reward?
Is there a limit of rewards?
My Cytoplan Reward code is not working
How do I find my loyalty code?
How long does it take for my points to be approved?
How can I see how many points I have?
Can I use my loyalty points with other offers?
How do I refer a friend?
I haven’t received my voucher code for referring a friend
I’m struggling to pay with your payment methods
I’m having problems checking out, what do I do?
I'm trying to sign up for an account but it says my account already exists
I cannot log into my account
I forgot my password
I am having problems adding/removing items from my basket
What are your plastic-free pots made from?
Do all of your products come in sugar-cane packaging?
Will you pack my order with eco-friendly alternatives?
Can your sugar cane pots be recycled?
Where should I place containers after use?
The compostable pots should be disposed of in the following ways:
1. As they are plant-based your pots are compostable and certified to EN13432. Composting bins are normally managed by local councils (those bins are then taken to industrial composting plants). Check for compostable collections in your region. Please note that our pots are not home compostable*, they require specific conditions to biodegrade.
2. If the above is not available, pots should be disposed into the household packaging / plastic bins. These bins are then sent to a classification plant to classify all different materials, including PLA (pots made from sugarcane) from standard plastics. You can check your local recycler to see if PLA is accepted in your area. Both the pot and the lid are recyclable.
If your local authority does not offer a service for recycling PLA please contact our customer service team.
Please note as the use of compostable materials grow, thanks to consumer demand, so will the recovery facilities. However, there remains significant sustainability benefits of using renewable materials (in our case sugarcane) instead of finite oil-based resources used in standard plastics. Our pots also have a lower CO2 footprint not only when compared to conventional plastic but glass bottles as well.
*In home compost piles they do not compost quickly enough to achieve certification, but you are welcome to have a go. Keep agitating your home composter to get air into the mix, keep it damp and mouldy, and when you sieve out the twigs and bigger pieces from your compost if any bits of pots are left just cycle them all back in again.
What does Wholefood mean?
What is Food State?
Are your products gluten-free?
Are your products vegan?
Are your products Organic?
I would like to sign up as a practitioner, what’s the best way?
How do I sign up to receive your weekly email newsletters and blog alert?
Our customer services team will be happy to help you. Please use live chat or email info@cytoplan.co.uk
We are open Monday to Friday from 9:00am to 5:00pm.