🚚 FREE delivery over £25
Below you will find answers to the most commonly asked questions. If you cannot find the answer you are looking for, our customer services team will be happy to help you. Please use our Contact us form for assistance.
We are open Monday to Friday from 9.00am to 5.00pm.
I would like to cancel my order
We aim to process your order as soon as it has been placed and we may not be able to stop your order reaching our warehouse in time however, please contact our customer services team who will be happy to assist you.
I would like to change my order
There are items missing from my order
Why does my order still say processing?
Can I change my delivery address?
I think I have been charged the wrong price
Can I place an order over the phone?
A product I want is out of stock, can you notify me when it’s back in?
Can I pre-order out of stock products?
I’m struggling to pay with your payment methods
Can anyone subscribe?
Can I subscribe to any product?
We have made a limited range of our most popular and essential products available for subscription. You can see a full list here.
What are the benefits of subscribing?
Can I cancel or pause my subscription?
Do I get a discount for subscribing?
How much do I pay for delivery?
I live outside of the UK, can I subscribe?
Can I use the Buy 2 get 1 free offer, or any other discounts, with my subscription?
Can I use or earn reward points on subscriptions?
How often will I receive my products?
My subscription is due to run on a weekend or bank holiday – I don’t want to run out of supplements!
How will I know when I am due my next subscription?
I’m having problems checking out, what do I do?
I'm trying to sign up for an account but it says my account already exists
I cannot log into my account
I forgot my password
I am having problems adding/removing items from my basket
I want to change my Email address on my account
My items are damaged on delivery
The seal is broken on my brand-new pot
How do I return my products?
How much is delivery?
Where is my order?
Can I track my order?
Do you deliver outside the UK?
How much will the custom charges be?
I haven’t received a shipment notification
My voucher code isn’t working
I missed the recent promotion; can I get the offer?
I forgot to use my voucher code; can it be applied after I’ve placed my order?
How do I refer a friend?
I haven’t received my voucher code for referring a friend
How does the Cytoplan Rewards programme work?
How do I enroll on the Cytoplan Rewards programme?
How do I earn rewards?
When do my rewards expire?
How quickly can I use my rewards?
If I make a return, will I lose my rewards?
If I refund an order on which I spent reward points, will I get them back?
How do I claim my reward?
Are there any limits to the amount of reward points I can earn or spend?
My Cytoplan Reward code is not working
We no longer use codes for the Cytoplan Rewards programme, but if you have an old code that you think should still work, please contact our customer services team for assistance.
How can I see how many points I have?
How can I see how many points I have?
Can I use my reward points with other offers?
Can I earn Reward Points on Postage and Packaging?
Can I use or earn reward points on subscriptions?
I cannot find my rewards programme query here
If you have a query about our rewards programme that is not listed here, please contact our Customer Services team.
What does Wholefood mean?
What is Food State?
Are your products gluten-free?
Are your products vegan?
Are your products Organic?
What are your pots made from?
Are your pots recyclable?
Will you pack my order with eco-friendly alternatives?
How do I sign up to receive your weekly email newsletters and blog alert?
I would like to sign up as a practitioner, what’s the best way?
Our customer services team will be happy to help you. Please use live chat or email info@cytoplan.co.uk
We are open Monday to Friday from 9:00am to 5:00pm.