FAQs

We aim to process orders quickly, so changes or cancellations may not always be possible. Please contact our Customer Services team on 01684 310099 as soon as possible. If we’re unable to amend your order, you can return it within 30 days of receipt.

If there’s an issue with your order, such as missing or incorrect items, please contact our Customer Services team as soon as possible so we can resolve this quickly.

You can contact us via our contact form or call 01684 310099.

Please include your order number and details of the issue to help us assist you as efficiently as possible.

Orders placed over the weekend or during busy periods (such as promotions) may take a little longer to process.

>Yes, our Customer Services team will be happy to take your order over the phone. Please call 01684 310099.

If a product is out of stock, you can enter your email address on the product page to be notified as soon as it becomes available

You can also sign up to our email newsletter to receive updates on product availability, new launches and offers.

Delivery costs depend on your location.

UK delivery:

• FREE on orders over £40
• £4.50 on orders under £40

Delivery costs for international orders are calculated at checkout.

We aim to dispatch all orders placed Monday to Friday before 2pm on the same day, using Royal Mail or a tracked courier service.

Orders placed after this time, over the weekend, or on bank holidays will be processed on the next working day.

>Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details. Use this to track your delivery and manage your delivery preferences, such as updating your delivery date or selecting a safe place.

>Yes, we offer international delivery. Shipping costs are calculated at checkout based on your location.

Customs charges and import duties vary by country and are set by local authorities. As these are outside of our control, we’re unable to confirm the exact amount in advance.

We recommend checking with your local customs office for more information before placing your order.

If you’re not completely satisfied with your purchase, you can return your order within 30 days of receipt.

>To arrange a return, please contact our Customer Services team using our contact form. We’ll provide a returns label and full instructions

Once we’ve received your return, we aim to process your refund within 48 hours.

Please allow a further 3–5 working days for the funds to appear in your account, depending on your bank.

We accept all major debit and credit cards, as well as Apple Pay and PayPal.

All payments are processed securely, and full payment (including delivery and any applicable taxes) is required before your order is dispatched.

We regularly share our latest offers, product updates and health insights via our email newsletter. Sign up to stay up to date here.

Please check that your code is valid, hasn’t expired, and has been entered exactly as shown.

If you’re still having trouble, contact our Customer Services team using our contact form and we’ll be happy to help.

Once an order has been placed, we’re unable to apply a discount code.

If you’re experiencing issues at checkout or with your basket, try refreshing the page, clearing your browser cache, or using a different browser.

If the issue continues, contact our Customer Services team using our contact form and we’ll be happy to help.

If you’re unable to log in or receive a message that your account already exists, try resetting your password using the password reset page.

If you’re still having trouble, contact our Customer Services team using our contact form and we’ll assist you.

You can reset your password using the password reset page.

Log in to your account and go to My Account to update your details.

From there, you can edit your contact information and save your changes. You may be asked to log in again after updating your details.

>Subscriptions are available to all UK customers, excluding Trade Accounts.

A selected range of our most popular products are available on subscription. View the full range here

• Every 30 days (monthly) – save Save up to 30%
• Every 90 days (quarterly) – receive a 3-month supply with 30% off from the start
• Free delivery on all subscription orders
• Automatic deliveries so you never run out
• Pause or cancel anytime

Yes, you can manage, pause or cancel your subscription at any time through your Cytoplan account.

Yes, all subscription orders include free delivery.

Buy 2 Get 1 Free offers and reward points are not available on subscription orders.

Subscriptions are available within the UK mainland, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, Jersey and Guernsey.

Where possible, we’ll process subscription orders early to help avoid interruptions to your supply. This won’t affect your ongoing subscription schedule.

We’ll send you an email reminder 7 days before your next subscription order is processed, along with tracking details once it has been dispatched.

Yes, you’ll need a Cytoplan account to manage a subscription.

Earn points when you shop, refer a friend, or complete selected account activities.

You can redeem your points at checkout by selecting “Pay with Points”. You’ll need a Cytoplan account to earn and redeem rewards.

Simply create a Cytoplan account to start earning rewards straight away.

You’ll receive 200 points for creating an account.

You can earn:

• 5 points for every £1 spent
• 200 points for creating an account
• 1000 points for referring a friend

For more information, visit our Rewards page.

Once you’ve earned at least 500 points (£5), you can redeem them at checkout by selecting “Pay with Points”.

Reward points can be used alongside promotions and sale offers.

Reward points expire 12 months after they are earned. Your oldest points will be used first.

You can view your points balance on the Rewards page or within your Cytoplan account.

You can hold a maximum of 25,000 points (£250) in your account.

A minimum of 500 points (£5) is required before points can be redeemed, and a maximum of 2,000 points (£20) can be used per order.

No, reward points cannot be earned or redeemed on subscription orders or instalments.

If you return an order, any points earned from that purchase will be removed from your account.

If you used reward points on the order, the relevant points will be returned to your balance once your refund has been processed.

You can refer a friend by signing up here.

Referral voucher codes are usually sent by email once the referral process has been successfully completed.

If you haven’t received your voucher code, please check your junk or spam folder first. If you still can’t find it, please contact our Customer Services team using our contact form.

These terms refer to the processes used to create certain Cytoplan products. You can find more information about each approach here.

Yes, all Cytoplan products are gluten-free.

Over 90% of our products are vegan. You can explore our vegan range here.

We offer a Soil Association certified organic range, which you can view here.

If you have a question about product suitability or ingredients, you can speak to one of our Nutritional Therapists here.

Our pots are made from Polyethylene Terephthalate (PET) or High-Density Polyethylene (HDPE). These materials help protect product quality and are fully recyclable.

Yes, our PET and HDPE pots are fully recyclable, including the labels. Our lids are made from aluminium, which is also fully recyclable and can be disposed of with your household recycling.

Yes, we use eco-friendly packaging materials wherever possible when packing your orders.

Occasionally, we may reuse plastic packaging received from suppliers to help reduce waste, and we encourage our customers to reuse or recycle packaging where they can.

If you’d like to become a Cytoplan practitioner, please complete our practitioner application form here.