FAQs
Frequently Asked Questions
Below you’ll find answers to the most commonly asked questions. If you can’t find the answer you are looking for please contact info@cytoplan.co.uk
Orders
Returns
Delivery
FREE for orders on or over £25
£4.50 for orders under £25
£7.95 for next day delivery
Orders outside the UK are calculated at the checkout.
If your order has been sent via courier, we will email you the tracking details which can also be found by logging into your Cytoplan account.
If you think there are issues with your order, please contact our customer services team.
Damaged items
Suitability
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Loyalty scheme
- Earn 5 points per £1 spent when you make a purchase
- Earn 200 points when you create an account
- Earn 1000 points when you refer a friend
- Earn 500 points on your ‘account birthday’
Refer a friend
Payment
Technical
Sustainability
The compostable pots should be disposed of in the following ways:
1. As they are plant-based your pots are compostable and certified to EN13432. Composting bins are normally managed by local councils (those bins are then taken to industrial composting plants). Check for compostable collections in your region. Please note that our pots are not home compostable*, they require specific conditions to biodegrade.
2. If the above is not available, pots should be disposed into the household packaging / plastic bins. These bins are then sent to a classification plant to classify all different materials, including PLA (pots made from sugarcane) from standard plastics. You can check your local recycler to see if PLA is accepted in your area. Both the pot and the lid are recyclable.
Please note as the use of compostable materials grow, thanks to consumer demand, so will the recovery facilities. However, there remains significant sustainability benefits of using renewable materials (in our case sugarcane) instead of finite oil-based resources used in standard plastics. Our pots also have a lower CO2 footprint not only when compared to conventional plastic but glass bottles as well.
*In home compost piles they do not compost quickly enough to achieve certification, but you are welcome to have a go. Keep agitating your home composter to get air into the mix, keep it damp and mouldy, and when you sieve out the twigs and bigger pieces from your compost if any bits of pots are left just cycle them all back in again.
Product information
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Staying in touch
Looking for further support?
Our customer services team will be happy to help you. Please use live chat or email info@cytoplan.co.uk
We are open Monday to Friday from 9:00am to 5:00pm.